Business budgets are tight in the current economic climate. Still, if customers are having trouble getting through to your office, and are constantly on hold, or transferred to different departments it is time to investigate call centers. If you think your business cannot afford it, you need to take a serious look at the call center hosted solution offered by Syntellect. They are a world leader in call center applications and offer many cost effective solutions. In addition, you can keep up with the latest call center trends by reading tech bulletin, right on the Internet.
With a Syntellect hosted call center solution the entire call center can be hosted at Syntellect. This means Syntellect provides all the support and maintenance, and you do not need to hire IT staff for. They offer a secure hosting environment, and it is even earth quake proof. Furthermore, the cost can be spread out over a period of time, and Syntellect uses the very latest in technology.
If you prefer, the call center apparatus can be hosted in your building. You can also choose to place part of the system in your building, and the rest hosted off site. The choice is yours. Knowing the technology that is available to you is important, and you can keep up by reading tech bulletin online.
The Syntellect off shelf call center hosted application offers important tools to help your business be more productive, such as voice surveys, lead generation, information line, dealer locater, and express dial function. In addition, all of Syntellec’s call center solutions are known for their ease of deployment and use.
Implementing a hosted solution allows you to get into the call center arena at little cost. Your clients will now be immediately sent to the right person. No longer will emails get lost in the shuffle. The system will automatically send them to their proper destination. If you are a small or medium size business, you will appear to be a large business, yet your customers will see the increase in your customer service.
In conclusion, your business can no longer afford to keep clients on hold or lose their emails. Today’s clients will not stand for it. On the other hand, implement a Syntellect call center hosted solution, and these issues vanish. You can have the entire system hosted off site, or in your own building. You can also opt to have part of the application on your premises, and the other part hosted off site, the choice is yours. This is a cost effective way to get your business into the twenty-first century.